CLINIC RECEPTIONIST

Position: Clinic Receptionist
Reports To: Practice Manager
Classification: Non-Exempt, Full Time
Date: March 18, 2024

JOB DESCRIPTION: The Bella SPCA Veterinary Hospital receptionist is responsible for being the first point of contact for clients entering the clinic. In addition to providing excellent customer service and ensuring that front desk operations run smoothly, the receptionist will act as the primary greeter when a client enters the waiting room with their pet, alert the appropriate technician or veterinarian of the client’s arrival, and process the client’s payment after the appointment.

MAJOR RESPONSIBILITIES:
• Provide exceptional customer service to all Bella SPCA Veterinary Hospital clientele
• Greeting customers, answering questions, processing incoming patients, and handling payments
• Answer phone calls, which may involve answering questions and screening and scheduling appointments
• Handle incoming and outgoing mail and email
• Update and file patient charts
• Enter data into a computerized billing program
• Process credit card payments and reconcile cash drawer
• Retrieve prescriptions
• Assist with pet supply purchases
• Maintain the cleanliness of the waiting room

REQUIRED EDUCATION AND EXPERIENCE:

•   Education:
·   High school diploma or equivalent
•   Experience:
·   Customer service experience
·   Minimum 2-year receptionist experience required

 SKILLS AND PHYSICAL DEMANDS:
•   Skills:
·   Hard skills: Microsoft Excel; Email; Internet Explorer
·   Soft Skills: Must be able to make decisions and work independently. Strong customer service skills.

•   Other requirements:
·   Valid Driver’s License
·   Occasional lifting
·   Manual dexterity sufficient to operate a computer keyboard and calculator
·   Requires normal range of hearing and vision

TO APPLY FOR THIS POSITION, PLEASE CLICK HERE.